Delivery & Returns

DELIVERY & CARRIAGE INFORMATION
* Free delivery includes UK mainland postcodes only. Delivery to Offshore Islands, Scottish Highlands and Northern Ireland are subject to delivery charges.

Please ensure that you enter a contact number when you checkout as our couriers may contact you prior to delivery.

This is important and please be assured that your number will only be used for delivery purposes.

DELIVERY TIMESCALES
Depending on product bought, we aim to deliver your order either 7-10 or 14-21 days after receiving your payment. 

Larger orders and large sets may be sent on a 2 man delivery service which can take a couple of days longer to deliver. The courier will contact you to arrange the exact delivery time and day.

TRACKING YOUR DELIVERY
Tracking information will be sent to you via email to the email address that you enter at payment. This informs you that your order is on it's way and allows you to track the progress of the delivery if you wish.

PRICING AND DELIVERY ZONES
Good News if you live in ZONE A, ZONE B or the ISLE OF WIGHT all of our prices INCLUDE FREE DELIVERY.

We apologise in advance if you live in ZONES C, D, E or F as you will have to pay a surcharge on delivery, this is purely down to the couriers charging additional fees for deliveries to these areas.

Sending large and bulky items is very expensive.

We allow any customer who wants to arrange their own carriage to do so.

When purchasing from our site you must select the correct postcode for DELIVERY and to help you select the correct area please use the map below.

ZONE A - ENGLAND & WALES
ZONE B - SCOTLAND CENTRAL including postcodes below
AB10, AB11, AB12, AB15, AB16, AB24, AB25
PH1 through to PH11
PA1 through to PA19

ZONE C - SCOTTISH HIGHLANDS including postcodes below
ALL AB postcodes not shown in ZONE B
ALL IV postcodes
KA27, KA28
ALL KW postcodes
FK19, FK20, FK21
PA20 through to PA39
PH11 through to PH40

ZONE D - NORTHERN IRELAND
ZONE E - CHANNEL ISLANDS & ISLE of MAN
* Free delivery includes UK mainland postcodes only. Delivery to Offshore Islands, Scottish Highlands and Northern Ireland are subjuect to delivery charges.

Cancellation, Termination and Returns
Your Cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 30 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

Should you wish to cancel your order, you can notify us by email to info@ggatebeds.co.uk, we will notify you of the return details and returns numbers required.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk, these goods must be returned unopened and undamaged. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation or using a courier that is not suitable for the items returned). If the goods are returned damaged you will be liable for the costs of making right and we reserve the right to deduct the cost of this from the amount due back to you.

In particular, the Company reserves the right to charge a 30% handling charge for goods which have been ordered as a special, bespoke item and is not a normal stocking item for the company. The company may incur losses due to goods being ordered as a special, the company only looks to cover the cost of this and does not profit from this.

The Company reserves the right to make any changes in the specification of goods which are required to conform with any applicable safety or other statutory requirements. If you are dissatisfied with the product due to any points stated in this section of the Terms & Conditions, you are entitled to a full refund.

If your order is subject to a Claimback made by the bank or the card issuer we reserve the right to challenge this and if the company believe the claim is of fraudulent reason we may choose to pursue you for costs that the company incur and loss of sales that this claimback has caused

We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

All returns are sent back at the buyers cost unless faulty where the company will choose to replace or issue a refund.

We make every effort to describe products accurately we cannot accept liability for errors or if slight variations in the actual goods occur, we will provide a full refund if you are dissatisfied. You are responsible for the cost of return postage or delivery.

Please send any item to the address below:
Returns Department
G-Gate Beds                                                                                                          67 James Street                                                                                                    Bridgeton, Glasgow                                                                                              G40 1BZ  

Goods that are received damaged must be reported to us within 48 hours of delivery. This is a stipulation of the insurance cover in place with our carrier. We will either exchange them or provide a full refund, this will be provided at our cost. This does not affect your statutory rights as a consumer.

The company will not refund any carriage charges incurred by the customer unless the costs incurred are by direct fault of the company or for reasons mentioned in section 8.2

Cancellation by us

We reserve the right not to process your order if:

We have insufficient stock to deliver the goods you have ordered

We do not deliver to your area

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.